Directorate of Human Resources (DHR)

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Mission Statement

ID Cards/DEERS Enrollment

The Defense Enrollment Eligibility Reporting System (DEERS) is a world-wide database of active duty family members, retirees and their family members, and others who are eligible for TRICARE benefits.  Although active duty service members and military retirees are automatically registered in DEERS, active duty family members (ADFM) and eligible survivors must physically register.

Because DEERS information is not automatically updated, you must update your file when you move.  When DEERS files are outdated, problems arise.  This is especially true of incorrect home addresses.  Information listed in DEERS is frequently used to send out information about health benefits.  About half of the addresses for AFDMs are estimated to be incorrect because DEERS was not updated when the families moved.

Problems also arise when DEERS is not notified of a change in the family status, such as marriage, divorce, birth or adoption.  Your TRICARE benefits may be denied because DEERS has not been updated to reflect a new spouse or child.  A claim may also be paid by mistake because DEERS has no record of divorce or death.  With an incorrectly paid claim, the government is required by law to request reimbursement, regardless of who is at fault.

Services Provided
  • Common Access Cards
    Information is a powerful weapon that can help fight and win the Nation's wars.  That's why the DoD harnessed the power of the Internet years ago - to ensure that information was protected and readily available to its personnel.  A by-product of the Internet is electronic commerce (EC) technology.  The Services view EC as a way to achieve improved business processes, respond to a changing environment, and provide timely, accurate, and secure information to support the war fighter. 

    In November of 1999, the Deputy Secretary of Defense directed the Military Services to implement smart cards in the form of a CAC.  A smart card is a credit card-sized device that contains one or more integrated circuit chips, and may also have additional technologies such as: a magnetic stripe, bar codes, radio frequency transmitter, and photo identification. The Uniformed services are working with the DoD to bring smart card technology to all of its members.
Helpful Links
Contact Information


9301 NW 33rd Street
Customer Service Center Room A1102
Doral, FL  33172

Contact Us
Fax 305-437-2717

DSN 567

Hours of Operation
Monday – Thursday
0730 - 1530 Hrs
Closed for Lunch
1200 - 1300 Hrs

0730 - 1200 Hrs


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Copyright © 2009 United States Army Garrison - Miami
Last Modified:  02/06/09